The Westin London City

Hotel is beautiful. The staff were very accommodating and attentive - made the stay very special. Spa facilities are great - had some confusion about the closing time for the spa/swimming pool (reception mentioned it closes at 10pm but actually closes at 8pm), but this wasn’t a problem at all as we had a great time in the facilities the next morning. Exceptionally clean and the lobby area smelled amazing. Very peaceful atmosphere. The room was huge and had a perfect view of the city and the Shard. I genuinely couldn’t recommend the hotel further. A special thank you to Sonia for her attentiveness and commitment to making this stay special. My partner loved the birthday card!

It was an exceptional hotel with amazing service. Every staff that we encountered with truly made us feel like VIP’s. We stayed there as part of my boyfriends birthday celebrations and they had a wonderful amenity when we came into the room (birthday cake) and had upgraded our room free of charge due to me mentioning it was his birthday whilst booking. The spa facial I tied truly were heavenly. The full body massage was the best massage I have ever had. The hotel is situated in the heart of London close to many bars and restaurants which was also a bonus. I would 100% go back again.

The style and decoration, location. It feels warm and welcoming

The property and its amenities were spectacular. Everything from check in to check out was impeccable. Paris at the front desk was a gem. She ensured our stay was seamless and even sent up a gift for our honeymoon. She was attentive to all our needs and went above and beyond to make our stay so special! Paris is a real asset to the Westin hotel in London and anyone that gets to meet her during their stay is considered lucky because she will take care of everything! The rooms are clean and well kept. Attention to every detail at this property. They will make you feel like a royal!

Fantastic service! I would recommend to anyone who’s looking for luxury accommodation. Staff where super friendly, and went above and beyond. We stayed for a night and I would definitely book again. Family room was really nicely furnished. Private gold member bar was extremely comfortable and well thought though. Fantastic books beverages and snacks. Breakfast is delicious and plenty of choices. Staff where excellent, I honestly can not find any faults with the staff members.